Fortune Gems's Terms and Conditions — Complete Guide

Please read these Terms & Conditions carefully before using the Fortune Gems website and platform. By creating an account or using any of our services, you confirm that you fully accept all of the terms outlined here.

Fortune Gems is an entertainment-focused online gaming platform offering slots, fish games, bingo, and betting. These services are strictly for adult users only.

Fortune Gems reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

To open an account on Fortune Gems, you must meet the following requirements:

• You must be at least 18 years Must be
• You must register using your real name, phone number, and accurate personal details
• Only one account per person One Account Approved
• Opening multiple accounts with the same phone number or payment method is not allowed
• Opening an account using another person's identity is strictly prohibited

Fortune Gems may request your national ID or other identity documents for account verification. Withdrawals may be restricted until verification is complete.

You are solely responsible for keeping your account password and login details confidential. Do not grant anyone else access to your account.

Fortune Gems currently supports the following payment methods:

• Before making a deposit, make sure you are sending to the correct account number
• Once a deposit is completed, it will typically be 1–5 minutes will be credited to your wallet
• If your deposit is delayed for any reason, please contact support
• Depositing from a third-party account is strictly prohibited

Fortune Gems does not charge any additional deposit fees. However, your mobile banking provider may apply their own service charges.

Please keep the following rules in mind when withdrawing winnings from Fortune Gems:

• Minimum Withdrawal Amount BDT 500
• Maximum Daily Withdrawal Limit BDT 1,00,000
• Withdrawals can only be made to the same payment method used for the deposit
• Withdrawals may be restricted until KYC verification is complete
• Wagering requirements must be met before withdrawing from your bonus balance

Fortune Gems typically processes withdrawals within 5–30 minutes. In cases where additional verification is required, it may take up to 24 hours.

Fortune Gems regularly offers a variety of bonuses and promotions. Each offer comes with specific terms and conditions that must be followed.

• Welcome Bonus: 150% bonus on your first deposit, with a 25x wagering requirement
• Reload Bonus: Weekly bonus on select deposits, 20x wagering requirement
• Cashback: 10% cashback on weekly losses, up to BDT 5,000
• Referral Bonus: BDT 200 bonus for every successful referral

Important bonus terms to note:

• Bonus balance cannot be withdrawn directly
• Withdrawing before the wagering requirements are met will result in the bonus being forfeited
• Each promotion can only be used once
• Fortune Gems reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to abuse bonuses will result in account closure

All games on Fortune Gems are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and unbiased.

• Each game has its own RTP (Return to Player) rate, which can be found in the game's info section
• If a game is interrupted mid-session due to a technical error, fortune gems will refund the stake for that round
• If a game outcome is affected by a lost internet connection, the server record will be considered final
• If you encounter any bug or error during gameplay, report it to support immediately
• Exploiting software or system vulnerabilities for unfair gain is strictly prohibited

Fortune Gems reserves the right to void or amend the outcome of any game if it is found to have been affected by a technical error or fraudulent activity.

The following activities are strictly prohibited on Fortune Gems. Any account found engaging in them will be closed immediately:

• Multi-Accounting: Holding multiple accounts under the same identity
• Bonus Abuse: Attempting to exploit bonus terms for unfair advantage
• Collusion: Colluding with other players to manipulate game outcomes
• Chargeback Fraud: Initiating a chargeback through your bank or mobile banking after making a deposit
• Money Laundering: Using the platform for the purpose of money laundering
• Use of Bots: Using automated software to play games
• Hacking: Unauthorized access attempts to the system

Fortune Gems may temporarily suspend or permanently close an account in the following situations:

• Violation of any clause within these Terms & Conditions
• Registering an account with false or incomplete information
• Suspicious transactions or gaming patterns
• Failure to cooperate with the KYC verification process
• At your own request

If you wish to close your account, please contact the support team. Make sure to withdraw any valid balance before closure.

Fortune Gems places the highest priority on protecting your personal information. All data is secured using 256-bit SSL encryption.

• Your personal information will never be sold to third parties
• Information may be shared with relevant authorities when required by legal obligation
• Your transaction details are used solely for the purposes of necessary verification

For more details, visit our Privacy Policy View page.

Fortune Gems promotes a responsible gaming culture. Gaming should be a source of fun — not a way to earn income.

• You can set your own daily, weekly, or monthly deposit limits
• You can set a session time limit
• You can take a cooling-off period of 24 hours to 30 days if needed
• You can opt for Self-Exclusion if you notice signs of problem gambling

For more details, visit our Responsible Gaming View page.

Fortune Gems is not liable for the following:

• Any game loss caused by an internet disconnection
• Any loss caused by issues with your device or network connection
• Payment delays due to third-party service disruptions
• Game cancellation due to an unexpected technical error
• Any loss resulting from sharing your account credentials with others

Fortune Gems always strives to deliver the best service, but unexpected circumstances may occasionally cause temporary disruptions. In such cases, Fortune Gems's maximum liability is limited to the value of the specific transaction involved.

Fortune Gems reserves the right to modify these Terms & Conditions, in part or in full, at any time. In the event of changes:

• Users will be notified in advance of any significant changes
• Updated terms take effect from the date they are published on this page
• Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms
• If you do not agree to the updated terms, you will have the option to close your account

The date of the latest update will always be displayed at the top of this page. We recommend visiting this page regularly.