Welcome to Fortune Gems. Our platform offers a wide range of entertainment, including slots, fish games, bingo, and betting. But like any form of entertainment, gaming is best enjoyed within healthy limits. Responsible Gaming It means enjoying games while staying mindful of your time, money, and mental well-being.
Online gaming is growing in popularity across Bangladesh. From young adults to older players, more and more people are turning to platforms like Fortune Gems for entertainment. For some, however, gaming can gradually become a habit that affects their daily life in negative ways. We want to make sure that never happens — which is why Fortune Gems has followed a responsible gaming policy from the very beginning.
Gaming should never be seen as a source of income — it is a form of entertainment. If you start putting in extra money chasing a win, or keep playing to recover losses, that is where problems begin. Fortune Gems wants every user to play in a healthy, enjoyable way and to get help when needed.
Gaming should be a joy, not a burden. At Fortune Gems, Responsible Gaming We are always ready to make sure of that.
Many people don't realize their gaming habits have become a problem. If any of the following signs apply to you, it's time to take notice:
- You are placing larger bets to try to recover lost money and cannot stop the cycle
- You are hiding your gaming from family or friends, or placing bets with borrowed money
- You are spending more time gaming than on work, studies, or family responsibilities
- You feel irritable, restless, or upset when you are unable to play
- You no longer feel enjoyment unless you spend significantly more time or money than before
- You have tried to cut back on gaming but have repeatedly been unable to
- Turning to gaming as your only way to cope with stress or anxiety
If three or more of the above signs apply to you, contact Fortune Gems support right away or activate self-exclusion.
Fortune Gems provides several effective tools to help keep users safe. They are completely free and can be activated at any time from your account settings:
Deposit Limit
Set a daily, weekly, or monthly maximum deposit limit. Lowering the limit takes effect immediately, but increasing it requires a 7-day waiting period.
Takes effect immediatelySession Time Limit
Set how long you want to play in a single session. You will receive an automatic reminder when your time is up.
With RemindersLoss Limit
Once you hit a set loss amount, the game will stop automatically — protecting you from overspending in the heat of the moment.
Auto-ShutdownCooling-Off Period
Take a break of 24 hours to 6 weeks. You will not be able to log into your account during this time.
Temporary BreakSelf-Exclusion
Exclude yourself completely for a period of 6 months to 5 years. This cannot be undone before the period expires.
Long-Term ProtectionReality Check
Pop-up notifications will periodically let you know how long you have been playing and how much you have spent.
Automatic AlertsBudget planning is the most important part of responsible gaming. Before you play at Fortune Gems, decide how much you are willing to spend. Follow these simple rules:
- Use Entertainment Budget Only: Never spend money set aside for household expenses, rent, your children's education, or medical needs on gaming.
- Set a Monthly Limit: Decide at the start of each month how much you are willing to spend on gaming. Do not exceed that limit.
- Do Not Chase Your Losses: Trying to chase yesterday's losses with bigger bets today is a dangerous habit.
- Keep your winnings separate: Set aside a portion of your winnings rather than betting it all back — that is the smarter move.
- Never play on credit or borrowed money: Playing with borrowed money is one of the most common causes of problem gambling.
Keep track of your monthly gaming expenses. Full transaction details are available in your Fortune Gems account history.
Read through the questions below. If most of your answers are "yes," it is time to seek help:
1. Have you spent more than your budget on gaming in the past month?
2. Do you feel irritable or restless when you are unable to play?
3. Have your family members or close ones ever expressed concern about your gaming?
4. Have you repeatedly placed larger bets to try to win back money you lost?
5. Is gaming affecting your sleep, work, or relationships with family?
If you answered "Yes" to 2 or more questions, please speak with our support team. Asking for help is not a sign of weakness — it takes real courage.
If you feel something is wrong, do not wait — take action now. Getting help through Fortune Gems is simple:
Log in to your account
Log in to your Fortune Gems account and go to the "Settings" section.
Open the "Responsible Gaming" section
Go to Settings and select the "Responsible Gaming" option.
Enable the Tools You Need
Set whichever tool you need — Deposit Limit, Session Time, Cooling-Off, or Self-Exclusion.
Contact Support
If you need help, reach out to our support team via live chat or email. They will assist you without judgment.
Seek Professional Help
If needed, consult a mental health professional or counselor. Gaming addiction is a treatable condition.
Seeking help at Fortune Gems is completely confidential. Your information will never be shared with any third party.
Fortune Gems strictly prohibits participation by anyone under the age of 18. Responsible Gaming To ensure this, we have put several measures in place:
- Age verification is mandatory at registration
- A national ID card or birth certificate may be requested in cases where age is in doubt
- Any underage accounts found are closed immediately
- A parental control guide is available for parents and guardians
If you suspect a minor in your household is using Fortune Gems, please contact our support team immediately. We will take swift action.
Keep your device locked and never share your account password with younger members of your household.