Fortune Gems' Privacy Policy — Your information is our responsibility

Fortune Gems is one of Bangladesh's most popular online gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy describes how Fortune Gems collects, uses, stores, and protects your personal information.

By visiting the Fortune Gems website, creating an account, or using any of our services, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully.

This Privacy Policy is part of our Terms and Conditionsan integral part of Fortune Gems. Fortune Gems handles your information with full transparency and is committed to giving you the highest level of protection.

Fortune Gems collects two types of information from you — what you provide directly and what is collected automatically.

Directly Provided Information:

• Full name, mobile number, and date of birth (collected at account registration)
• National ID card or passport number (for KYC verification)
• Payment details such as your Mobile Banking or Nagad number
• Messages you send to support
• Information provided when participating in promotional activities

Automatically Collected Information:

• IP address and browser type
• Device type and operating system
• Site access timestamps and gaming activity logs
• Cookies & Local Storage Data
• Transaction History & Game Results

Fortune Gems uses your information only for specific purposes. We never use it beyond what is needed.

• Account management: To create, verify, and keep your account secure
• Payment Processing: To process deposits and withdrawals securely
• Service Improvement: To enhance your gaming experience
• Customer Support: To resolve your questions and issues
• Security: To prevent fraud and fraudulent activity
• Legal obligations: To comply with applicable laws and regulations
• Promotional Communications: To inform you of offers and bonuses with your consent
• Responsible Gaming: To monitor your gaming habits and identify potential issues

Fortune Gems never sells your personal information to third parties. However, limited information may be shared in certain circumstances:

• Payment Provider: Mobile Banking, Nagad, Rocket — only the information necessary to complete transactions
• Technology Partners: Hosting and security service providers bound by strict confidentiality agreements
• Legal authorities: To meet Bangladesh's legal obligations under valid orders from courts or government authorities
• Fraud Prevention: With relevant authorities in the investigation of fraudulent activity

Outside of the cases above, Fortune Gems does not share your information with any third party. In each case, only the minimum necessary information is shared.

Fortune Gems uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and keep core site functions running. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: Used to monitor and improve site performance. You may disable these at any time.
• Security Cookies: To detect and prevent fraud

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Fortune Gems does not retain your information longer than necessary. Retention periods vary depending on the type of data:

Once the retention period expires, your data is securely deleted or anonymized.

Fortune Gems uses industry-leading security measures to protect your information:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted
• Two-Factor Authentication (2FA): Preventing unauthorized access to your account
• Firewall Protection: An advanced firewall system defends against DDoS attacks
• Regular Penetration Testing: Third-party experts conduct regular vulnerability assessments of our systems
• Encrypted Database: Stored data is also kept in encrypted form
• Automated Threat Detection: Unusual logins or activity are automatically detected and blocked

You have several important rights regarding your information at Fortune Gems:

To exercise these rights, contact our support team. We will typically respond to your request within 7 business days.

Fortune Gems strictly prohibits providing services to anyone under 18. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration
• A national ID or birth certificate may be requested in cases of suspicion
• Any account found to belong to a minor is immediately suspended and all associated data is deleted

If you believe a minor is using our platform, please notify our support team immediately.

Fortune Gems works with certain trusted third parties to deliver its services. These partners are bound by strict confidentiality agreements:

• Payment Gateway: Mobile Banking, Nagad, Rocket — each follows its own privacy policy
• Cloud Hosting: Secure Server Service Provider
• Security Analysis: Fraud Detection Services

Fortune Gems may update this Privacy Policy when necessary. In the event of changes:

• You will be notified in advance of any significant changes
• The "Last Updated" date at the top of this page will reflect any changes
• Continued use of the platform after any changes constitutes acceptance of the updated policy

We recommend visiting this page regularly to stay up to date.

For any privacy-related questions, requests, or complaints, please contact fortune gems: